Shipping policy

Shipping Policy

At Freniland, every toy we make is designed to spark imagination and accompany your little ones as they grow. Because we know how eagerly children await their new playmates—and how every moment of play matters—we handle every package with the same loving care you give your family.

1. How Does Delivery Work

• Order Processing: We offer same-day dispatch on business days. Please allow up to 72 hours for our team to pack your order.
• Shipping Time: Standard delivery usually takes 4 to 7 business days, depending on your location.
• Order Tracking: As soon as your order leaves our workshop, we will send a confirmation email containing your tracking number so you can follow its journey home.

A Special Note on Personalized Keepsakes

Custom items take a little extra time and care for precise engraving. Please allow 10 to 15 business days for personalized products to arrive.

• Gift Planning: If you are ordering a personalized keepsake for a special milestone, we kindly encourage you to order early so it arrives in time for the celebration.
• Returns: Because personalized items are uniquely crafted for your child's journey, they are non-returnable (unless there is a manufacturing quality concern). Thank you for understanding. 

If your package has not arrived after 15 business days, please reach out to us at support@freniland.com so our care team can follow up with the courier right away.

 

 

2. Free Shipping & Express Options

We are happy to offer free worldwide shipping on all orders over $60 USD (after discounts).

For families looking for a faster arrival, we offer Express Shipping (3–4 business days) in select regions. The exact shipping fees are calculated at checkout after entering your delivery address.

Express Shipping is currently available in: United States.

Express Shipping rates vary by location and order value. Please refer to the rates displayed at checkout.

Holiday Shipping Note: To prevent delays and ensure peace of mind during peak holiday seasons, Express Shipping may be temporarily paused. We appreciate your love and patience during these busy times. 

 

3. Destinations Served

Below is the list of countries and regions we currently deliver to:

 

4. Estimated Delivery Times

(Processing time: 1–3 business days)

*Note: Due to its remote location, shipping to Hawaii incurs an additional $20 shipping fee.

To ensure the fastest and most efficient delivery, we store our products in regional fulfillment centers across North America and Asia. We will always dispatch your order from the nearest warehouse with available stock.

Please note: International orders may occasionally be subject to local customs fees or duties according to your country's regulations. These fees are the responsibility of the recipient.

 

 

 

5. Ensuring Smooth Delivery (Address Accuracy)

We will deliver your order strictly to the shipping address provided at checkout. To ensure your package arrives safely, please double-check that your address is complete, accurate, and includes the correct postal code.

Please note that Freniland cannot be held responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address details. In such cases, any additional charges for replacement products or re-shipping will be the customer's responsibility. Additionally, we reserve the right to ask for a waiting period of up to 28 business days before processing a replacement shipment.

 

Always Here to Help

Thank you for bringing Freniland home. We’re so honored to help create special playtimes that build happy childhood memories.

If you ever have questions about your order, shipping status, or delivery, please don't hesitate to write to our friendly Care Team at support@freniland.com.